Protecting Your Deposit

You may be asked to pay a deposit when you place an order for stairlifts, beds, chairs & settees, mobility scooters, home safety equipment or other associated products. This is normal practice for most companies as this helps to safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.

All customers of MAPS members receive Deposit Protection Insurance ensuring all deposits are protected (up to 25% of the contract/order value).

How does MAPS protect your deposit free of charge?

If you use a member of MAPS you can be assured that your deposit will be protected (up to 25% of the contract or order value) in the unlikely event the member ceases to trade prior to the completion of your contract or order. The policy will last for 120 days from the date the deposit is paid, however, for larger projects, this may be extended upon request, up to a maximum of 60 days.

What happens once you have paid a deposit?

Once you have signed a contract with a MAPS member and paid your deposit, the member must register your details online with MAPS within 48 hours. Within 5 working days, we will then send your:

  • Customer Registration Certificate – confirming your details are registered with MAPS and the comprehensive protection provided to you.
  • Deposit Protection Certificate – this protects any deposits you may make to the supplier up to 25% of your contract or order value (maximum £25,000).

Please keep the above documentation in a safe place along with any contractual documentation.

If you have any questions or your documentation hasn’t arrived within 5 working days of placing your order with the MAPS member then please call us on 0333 323 9688.

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