Comprehensive Consumer Protection

MAPS offers an extensive range of protection and dispute resolution services to ensure consumers are protected. From the moment a consumer signs a contract/order, until the end of their guarantee period, they are covered by MAPS and receive the following protection: FREE deposit protection (up to 25% of the contract/order value), FREE insurance to underwrite suppliers guarantees, FREE access to a comprehensive dispute resolution service including FREE mediation, FREE independent inspections at MAPS discretion and a FREE independent Ombudsman service.

Insurance Backed Guarantee
Resolving Disputes
Laws & Regulations

Protecting Your Deposit

You may be asked to pay a deposit when you place an order for stairlifts, beds, chairs & settees, mobility scooters, home safety equipment or other associated products. This is normal practice for most companies as this helps safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.

All customers of MAPS members receive Deposit Protection Insurance ensuring all deposits are protected (up to 25% of the contract/order value).

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Your Product & Installation Guarantee

Each Member’s Guarantee may vary a little. Nothing in the guarantee restricts or affects any statutory rights. It will cover all the main components of the product/installation including the quality of workmanship.

All members of MAPS will provide comprehensive written guarantees on all products provided.

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Insurance Backed Guarantee

An Insurance Backed Guarantee (IBG) is an insurance policy that covers the original guarantee provided by the supplier. It comes into effect if you make a claim on the suppliers guarantee and the supplier is no longer trading and therefore not in a position to honour the guarantee.

Every consumer using a MAPS member receives an Insurance Backed Guarantee.

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Resolving Any Disputes

MAPS has a comprehensive and impartial, three stage dispute resolution service. MAPS’ process includes:

  1. Working with our Customer Services Department to resolve any complaints informally;
  2. Providing a mediation service to help reach an agreement; and
  3. If not resolved at previous stages, access to an independent Ombudsman service to resolve any outstanding disputes and, if necessary, make awards which are deemed suitable and fair.

MAPS’ dispute resolution services are free of charge to consumers.

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Laws & Regulations

MAPS aims to ensure robust standards of best practice and consumer protection. MAPS members must comply with all relevant laws, codes and regulations in the running of their businesses. This is all above, and in addition to, normal legal safeguards.

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