Nick Ross endorses MAPS

The Mobility & Accessibility Consumer Protection Scheme

The Mobility & Accessibility Consumer Protection Scheme (MAPS) is a Consumer Protection organisation giving consumers confidence in choosing accredited suppliers and installers in the Mobility and Accessibility sector.

It is designed to ensure that products are sold correctly, properly installed in a professional manner and that excellent after care service is provided to all consumers. MAPS also offers extensive support in the event that something goes wrong, giving peace of mind to consumers and suppliers alike. As a neutral intermediary, MAPS can also help both the consumer and the supplier with any issue that may arise.

Whether you are a supplier providing mobility and accessibility products and services or a customer looking to obtain a quote for products such as stairlifts, beds, chairs & settees, mobility scooters, ramps, home safety equipment, grab rails, and most types of accessibility products, you should contact MAPS for more information.

The scheme’s ambassador is Nick Ross (former BBC Watchdog & Crimewatch presenter).

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Consumer benefits when using a MAPS member: 

  • MAPS scheme is fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  • Vetted and accredited suppliers
  • FREE consumer advice line: 0800 0192 679
  • FREE deposit protection (up to 25% of the contract/order value)
  • FREE insurance backed guarantee (for every customer)
  • FREE mediation (to help fully resolve any disputes should they arise)
  • FREE independent inspections (to assist with installation/product defects at MAPS discretion) 
  • FREE access to an independent Ombudsman service (to conclude disputes without incurring legal fees or costs) 

Who we can help


MAPS Consumers

MAPS allows consumers to purchase

with peace of mind


MAPS Stairlifts

MAPS members provide their customers

with extensive protection


Affiliate Partners

MAPS also works with industry experts

and manufacturers